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Handling conflicts with movers – practical guide

Employing Moving Experts - October 10, 2019

We are sure you are well-familiar with the fact that moving is hard. What makes it so difficult are all the unforeseen circumstances that can arise, and there are plenty of them. Some of them might not even be your mistake. Hey, they might not even be your movers’ fault. That’s why it’s very important that you learn the right ways for handling conflicts with movers – whether they are guilty or not. After all, problems can arise with any moving company out there, but you do stand the best chance if you hire expert movers Massachusetts. And that seems like the right way to start this article.

Hire reliable movers and you might not have to deal with problems

One of the biggest moving myths around is that all movers are the same. They are not! A reliable moving company is a true gem, and it’s someone you want to have by your side on your moving day. Let’s say you hire the best residential movers in your area. What you will gain is a team that will have plenty of experience in all moving matters. You will have a crew that has handled thousands of relocations and that now knows how to deal with all the common moving problems. It suffices to say that this isn’t a team that is likely to make a mistake – quite the contrary.

A handshake between two persons.
Shake hands with a reliable moving company and there won’t be any major conflicts to worry about.

Once you hire an experienced relocation company, you most likely won’t have to deal with resolving any conflicts. We are not suggesting that your move will be perfect from start to finish. But we are suggesting that your movers will know how to deal with the problems so that they don’t become a reason for any misunderstandings and bad feelings. And that right there is the difference between a reliable moving company and an inexperienced one.

Tips for handling conflicts with movers once they arise

This time, we won’t go into detail as to whether or not you’ve hired reliable movers or not. Instead, let’s for a second imagine that even though you’ve hired the best local movers in MA, some sort of conflict presented itself. Instead of letting it ruin your entire relocation, you should apprehend the situation. If you are on the cusp of moving, we suggest you take a look at these tips and try to memorize as much as you can. You might have to react in the spur of the moment and that’s when our pieces of advice will come in handy.

First things first – remain calm

Anyone who has ever moved knows that there certainly isn’t a shortage of moving day problems. Some of your items could get lost or damaged, there could be some issues with the moving truck, your moving team could be late, or they might be downright rude. We could go on for days really. Your first reaction will most likely be to overreact. And that isn’t a surprise considering the fact that the situation could get heated easily due to all the stress and tension on your part. But that’s when you would make a mistake and blow the situation out of proportions.

A woman meditating after handling conflicts with movers.
Find your inner peace and don’t let anger get the best of you.

Instead, you should take a deep breath and remain calm. Your movers aren’t even the ones to blame in a lot of these situations. They might have fallen victim to many different circumstances that they can’t affect. Besides, when you remain calm and talk the situation out, you have the best chances of solving the issue peacefully and continuing with your moving day. Everything could still work out just fine!

Good communication is of utmost importance

We are sure you know by now what good communication means. But let’s put that in moving terms, shall we? Let’s imagine you have a piano you want your movers to relocate. However, you don’t say that when asking for a free estimate MA and while talking to your movers. So it’s only natural that, if you withheld any information, you can’t expect them to be prepared for something only you know. They won’t show up ready for relocating an item as heavy and massive as a piano and you will most likely have a problem with that.

That’s why good communication is key if you want to completely avoid handling conflicts with movers. Once you get in touch with them, make sure you disclose a complete story of what you expect of them. Explain your relocation in great detail, as well as make a list of all the things that have to be relocated. The best-case scenario would be not to receive an online quote but to schedule an in-home price estimate. This way, a representative from the moving company can see the situation as is and he or she can make a realistic plan.

A woman in a coffee shop.
Even though it might take hours, have an honest conversation with your movers.

Taking legal actions should always be the last step to handling conflicts with movers

Let’s just put it this way – you really want to avoid taking legal actions against your movers if it’s in any ways possible. This will not only take up a lot of time but it will also be costly – a lethal combination. Before you take your moving company to court, you should first try these two things:

  • Take it up with your movers’ superiors and the management of the company.
  • File a complaint with the BBB or the American Moving and Storage Association.

Should that not be enough, you’ll have no other choice but to sue your movers. In case they broke any of your items, held them for ransom money or scammed you in any way, this might be the only way to solve the problem. In a situation such as this, having proof in the form of before and after photos could be of great help. Sometimes, prevention is the best way of handling conflicts with movers and you will certainly prevent a lot of problems if you only remember to take pictures.

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