Here are some of the most common questions we receive from customers.
Do I need to be on the premises during the move?
We do need you as our customer, or your representative, to be there throughout your relocation. You also have a responsibility to perform a final walk-through of the premises. This will help you make sure we have moved all the things we were supposed to relocate.
When and in what way do I pay for your services?
Up until our tools and equipment are loaded back into our truck and the payment is completed - our time runs continuously. You will save both time and money by simply having your credit or debit card ready. You must pay in full before the job ends on the day of the move. We accept cash or credit/debit cards (VISA, MC, Discover, Amex). A 3% convenience fee is added to all credit/debit card payments. Please note that we do not accept checks. The name on the credit card must match the signer’s name as we require a signature on credit/debit card payments.
Do I need to acquire moving or parking permits?
Yes, you do. We expect our customers to be responsible for both moving and parking permits if this is required. Your moving permits might prove to be quite useful as it will guarantee that the moving truck used for your relocation can stay parked close to your doorway. You do know the parking situation in your street the best, so whether or not there is a way to manage to park without a permit is your decision. Please be aware that if the movers do not have a parking space available, your moving clock will be started during their search for parking. We reserve the right for our drivers to park wherever they find suitable in order to provide better quality of services (even in cases when parking is illegal or our driver needs to double park). It is our customer's responsibility to provide payment for any parking tickets or fees that may occur during this process.
Can I hire you for loading/unloading services alone?
Yes. However, please be aware that in these cases Grunts Move Junk and Moving is not responsible for any damage that might happen during the transport of your items. We are also released of any liability prior to the unloading process and after loading occurs.
How are your services charged?
We offer our customers hourly rates along with a 15 minute-increment charge policy. These rates may vary, as they depend on the size of the crew required to handle your relocation. There are no hidden fees. Our rates include a team of movers, an equipped moving truck, gas, mileage, and tolls. Please be aware of our three-hour minimum charge policy.
When can I expect you to arrive if I am scheduled for an afternoon relocation?
Grunts Move Junk and Moving team of movers reminds its customers that even though we are well-known for our speed and efficiency, there are in fact numerous factors that may affect and delay the time of our arrival. This is why we cannot claim the exact time of our afternoon arrival. We can, however, say that it most commonly happens between noon and five o'clock. We always keep in touch with our customers and as soon as we know the exact arrival time - you can expect to be informed.
Heavy and Oversized Items
Flat Screen TVs
Drawers and File Cabinets
What measures are taken to protect your customers' belongings?
Can you get heavy items upstairs and downstairs?
What if my relocation process ends up requiring more activities than planned?
What happens in cases then your clients have a damage claim?
What happens if the weather conditions are unsuitable?
Does your team have a limit to how long they will work?
How many movers can I expect to be working my relocation?
What if I have to cancel my move?
Which of my items can you haul away?
What We Do Take:
• Furniture: Couches, sofas, mattresses, sofa beds
• Garage, Shed & Attic Junk: Old tools, tires, boxes, books
• Roofing Items: General scrap, tiles
• Garden Refuse: Branches, trees, bush clippings
• Dirt, Soil & Sod: Yard waste and landscaping refuse
• Construction Materials: Debris & tiling
• Concrete: Crumbling foundations or flooring, broken pathways
• Renovation Refuse: Walls, drywall windows, plasterboard, floorboards
What We DO NOT Take:
• Storage and Oil Drums (unless they are empty and have their top and bottom cut out)
• Oil and Waste Storage Tanks
• Chemicals, solvents & Oils
• Red Bricks